Terms of Service
The terms that govern nanotk.ai and the software NanoTK provides.
Last updated: 26 October 2026
These terms govern use of nanotk.ai and of software provided by NANOTK SOLUTIONS LTD ("NanoTK"), Gate Village Building 10, DIFC, Dubai, UAE, including AI assistant and WhatsApp Business messaging services.
1. The service
NanoTK provides software that helps businesses manage customer conversations and records, including receiving and replying to WhatsApp messages through the WhatsApp Business Platform. Specific scope, fees and service levels are set out in each client's agreement.
2. Client responsibilities
- Clients must have the right to message the people they contact, and must obtain opt-in consent before sending business-initiated WhatsApp messages.
- Clients must comply with the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and applicable law.
- Clients are responsible for the content they approve and send.
3. Acceptable use
The service may not be used for spam, unsolicited bulk messaging, unlawful content, or any activity that breaches Meta's policies. We may suspend messaging that puts a client's WhatsApp number or our platform at risk.
4. AI assistance
Replies may be drafted or sent by an AI assistant within limits the client sets. Clients should review its settings and output. AI output may contain errors.
5. Data protection
We handle personal data as described in our Privacy Policy.
6. Availability
We aim for reliable service but do not guarantee uninterrupted availability. Third-party platforms, including WhatsApp, may change or limit their services.
7. Liability
To the extent permitted by law, NanoTK is not liable for indirect or consequential losses, and its total liability is limited to the fees paid for the service in the three months before the claim.
8. Termination
Either party may end the service as set out in the client agreement. On termination, client data is returned or deleted on request.
9. Governing law
These terms are governed by the laws of the Dubai International Financial Centre, and disputes are subject to the DIFC Courts.
10. Contact
Email: privacy@nanotk.ai