Legal

Privacy Policy

How NANOTK SOLUTIONS LTD collects, uses and protects personal data.

Last updated: 26 October 2026

This policy explains how NANOTK SOLUTIONS LTD ("NanoTK", "we", "us"), Gate Village Building 10, DIFC, Dubai, United Arab Emirates, collects and uses personal data when we provide our software, including AI assistant and WhatsApp Business messaging services that we operate for our business clients.

1. Who this applies to

  • Visitors to nanotk.ai.
  • Our business clients and their staff who use our software.
  • People who exchange WhatsApp messages with a business client of ours whose WhatsApp Business account we operate on that client's behalf ("contacts").

2. Our role

For messaging services, our business client decides why and how its contacts' data is used. We process that data on the client's behalf and only on its instructions. For our own website and client accounts, we are responsible for the data.

3. Data we process

  • Contact details: name, phone number, email address.
  • Messages: the content of WhatsApp messages sent to or from our client's business number, with timestamps and delivery status, received through the WhatsApp Business Platform (Meta).
  • Business records: notes, enquiry details and follow-up dates our client keeps about a contact.
  • Consent records: whether a contact has opted in to or out of receiving messages.
  • Technical data: IP address, browser and log data when you use our website or software.

4. How we use it

  • To receive, display, draft and send replies to WhatsApp messages on behalf of our client.
  • To keep our client's customer records and follow-ups up to date.
  • To honour opt-outs and message limits, and to keep the service secure.
  • To provide support and meet legal obligations.

Some replies may be prepared or sent by an AI assistant configured for our client's business, within limits our client sets. Business-initiated messages require our client's approval.

We do not sell personal data, and we do not use WhatsApp message content to train AI models.

5. Sharing

We share data only with service providers needed to run the service: Meta Platforms (WhatsApp Business Platform), our hosting provider, and our AI model provider for processing messages. Each acts under contract and only for this purpose. We may disclose data where the law requires it.

6. International transfers

Our service providers may process data outside the UAE. Where they do, we rely on appropriate safeguards as required by applicable data protection law.

7. Retention

Messages and contact records are kept for as long as our client uses the service, or until deletion is requested. Media files received through WhatsApp are kept only as long as needed to show them to our client.

8. Your rights

You may ask for access to, correction of, or deletion of your personal data, and you may object to processing. If you message one of our clients, you can reply STOP at any time to stop receiving messages. To delete your data, see our Data Deletion Instructions.

9. Security

Data is stored on access-controlled servers, sent over encrypted connections, and available only to authorised staff of our client and of NanoTK.

10. Contact

NANOTK SOLUTIONS LTD, Gate Village Building 10, DIFC, Dubai, UAE
Email: privacy@nanotk.ai

11. Changes

We may update this policy. The date at the top shows the latest version.